Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase information
• Information you provide when contacting us
• Information you provide when submitting a review or interacting with us through social media

Payment information is processed securely through third-party payment providers. We do not intentionally store your full payment card details.

Our website may also automatically collect limited technical information, such as IP address, browser type, device information, and website usage information, including through cookies and similar technologies.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Arrange delivery of your purchases
• Process payments
• Communicate with you about your orders
• Respond to customer service enquiries
• Handle returns, refunds, or product-related issues
• Improve our website, products, and customer experience
• Send marketing communications where you have provided the necessary consent
• Comply with applicable legal and regulatory obligations

We only collect and use personal information for legitimate and relevant purposes and aim to limit the information we collect to what is reasonably necessary for those purposes.

3. Sharing Your Information

We may share necessary personal information with trusted third-party service providers when required to operate our business and fulfil your order.

These may include:

• Payment service providers
• Delivery and courier companies
• Website and e-commerce service providers
• Website analytics or marketing service providers, where applicable

We only share information that is reasonably necessary for the relevant service.

We may also disclose personal information where required by applicable UAE law, a court order, or a lawful request from a competent authority.

We do not sell or rent your personal information to third parties.

4. Marketing Communications

If you choose to subscribe to our marketing communications, we may use your email address or other contact details to send you information about new collections, products, promotions, or other Charming Neck updates.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

5. Cookies and Analytics

Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand website usage, and improve your browsing experience.

We use two third-party analytics services on the shop pages. We do not use either of them for advertising:

• Google Analytics 4, provided by Google LLC, for audience measurement. It records which pages are viewed, how visitors reached the site, and general device, browser and approximate location information. Google's advertising and ad-personalisation features are switched off, and details such as order numbers, email addresses and sign-in links are removed from the web address before a page view is sent.
• Microsoft Clarity, provided by Microsoft Corporation, which makes session recordings. It records how you interact with our pages — mouse movement, clicks, scrolling and taps — and lets us replay that interaction so we can see where the website is confusing or broken.

The two services share one anonymous identifier, so that a session recording can be matched to the corresponding visit statistics. It is a random reference created by Google Analytics for your browser; it is not your name, your email address or your account, and neither service is given any of those.

Payment is completed on the payment provider's own pages, which neither service can see or record.

Google and Microsoft process this information on their own systems outside the United Arab Emirates, under their own privacy terms.

When you first visit the website we ask whether you accept these analytics services. Your choice is stored in your own browser and applies to both of them, and you can change it at any time from the same consent control.

Some other cookies may be provided by third-party services used on our website.

You can also manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

6. Data Security

We take reasonable technical, organisational, and administrative measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security of information transmitted through the internet.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, resolve disputes, maintain business records, or comply with applicable legal and regulatory requirements.

When personal information is no longer required, it will be deleted or securely disposed of where reasonably possible.

8. Your Privacy Rights

Subject to applicable UAE law, you may have rights regarding your personal information, including the right to:

• Request information about the personal data we process about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information where legally applicable
• Request restriction of certain processing where legally applicable
• Withdraw consent for processing based on consent, such as marketing communications
• Object to certain types of processing where applicable

To exercise your rights or ask questions about how your information is handled, please contact us using the details below.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

Charming Neck is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

10. Children's Privacy

Our website and products are intended for a general audience and are not specifically directed at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

Any updates will be published on this page with the revised effective date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

We will handle privacy-related requests in accordance with applicable UAE law.